There are those times when you’ve got your management act together when you reach those ‘One Minute Manager’ (Ken Blanchard) moments.
In the first book of the series (there are lots of great follow-ups), our star manager ensures that he’s able to spend a fair bit of time gazing out of the window because all the plates are spinning perfectly, with the minimal of intervention.
So, when you’re in that place with your management performance, what to do?
Here are ten ideas that you might want to consider when you are able to devote a spare hour to any activity you choose. The list is, of course, not exhaustive and you will have some favorites of your own.
That said, if you never have time to spare, taking a look at some of these will help you make that time, because the outcomes they will tend to produce will be constructive in magnifying the available time you have.
So, what’s not to like about these?
1. Pick an item to delegate – finding something that you permanently do NOT need to do yourself is a good first step. Second is to find someone who genuinely will benefit from doing that task. Thirdly, take the time to explain why you are delegating to them and the outcome you are looking for (don’t necessarily tell them how!).
2. Say ‘thank yous’ – just get out there and catch your people doing something right and thank them for it. This one is really simple and extremely productive.
3. Take an alternative view – ask yourself what would happen to a situation if you took exactly the opposite course of action than you have a current tendency towards. Just wonder about it a little.
4. Go and listen – get into easy conversations with your people and spend much more (90%) of the time in the conversation listening and work at just 10% of hearing your own voice.
5. Ask for help – go seek someone else’s help with a problem you are challenged with.
6. Ask for feedback – simple as it says – go off and ask someone on your team how you did with something recently. Listen to what they say, discipline yourself to NOT make excuses, if it isn’t positive. Just listen, absorb and thank then for their honesty. Feedback is a gift.
7. Be nosy – go poke around where your people work – not with personal stuff, but find out what they’re working on and ask questions that will help them tell you more about it (and then listen a lot – of course!).
8. Take a walk – yep, it’s time to ‘leave the building’. Spend a little time (you have an hour I’m giving you, right?) and go for a walk. No, there’s no catch!
9. Ask a customer – work out a way to interact with a customer or client informally. It might be a chat on the shopfloor. It might need a phone call to a random client. Whatever, just go for it and – you got it – listen!
10. Ring yourself – as a final challenge to your customer/client service, take a chance and ring into your own business, ask for yourself and test the experience. You will find it a revealing and, hopefully, a rewarding experience, even when you find out that your line is engaged!
How much fun is that? Instead of filling that hour with other ‘stuff’, you qualify all of these activities for that very productive ‘Quadrant 2’ as defined by Stephen Covey in ‘The 7 Habits of Highly Effective People’. Important and not Urgent.
All the more valuable and value-creating because of that.