Archive for March, 2009

Dealing with Difficult People 1

March 31, 2009 | By | Add a Comment

The most important thing about dealing with difficult people is always to try to build a relationship with them as quickly as you can. By preparing yourself for a good interaction with people and by creating great relationships with them as early as possible, it is often easy to resolve problems quickly. When working with […]

Continue Reading

Take the Easier Ride – Delegate

March 30, 2009 | By | Add a Comment

Had I been asleep or was I still awake? That (very) early morning call brought delegation into sharp focus. And it shaped my management forever. It was 2.30 am. It was cold and dark and I’d been in bed for just a half hour when the phone rang. “Alarm Center here, are you the keyholder?” […]

Continue Reading

Don Tapscott on Organizational Nakedness

March 29, 2009 | By | Add a Comment

Corporates need to change in an online world which is much more open – and then will they? Is the place you work really transparent and if not, how can you help it to be? Checkout Don Tapscott’s fascinating clip on how nakedness is coming to organizations. This has relevance for everyone… Share this:

Continue Reading

Employee Motivation – Accessing Their Unique Talents

March 28, 2009 | By | Add a Comment

How well do you truly understand the people you have working with you in your team? Why would you want to know? They show up, do what you tell them, take their pay and go home. It’s as simple as that. Or is it? In fact, is there a trick you are missing? Your people […]

Continue Reading

Procrastination and JDI

March 27, 2009 | By | Add a Comment

Getting better information makes for the more correct decisions. Yet the fear of ‘getting it wrong’ sometimes means that we use collating information and all sorts of other seemingly completely valid tactics as a good excuse for being slow to decide. In a management role, procrastination can seriously hold back progress and demotivate individuals and […]

Continue Reading

Looking Inside

March 24, 2009 | By | Add a Comment

As managers, we are in an enviable position. I know this from personal experience. When I moved on after over 25 years as a manager, having teams of sometimes up to 300 reporting to me, I spent a little time being managed myself. The different perspective was illuminating, to say the least. And I recognized […]

Continue Reading

Use Only Small Lists

March 24, 2009 | By | Add a Comment

To-do lists! Love ’em or hate ’em, they have a value. So many times these lists can be a burden because they just get abused. Too much on them and they have little relevance and get ignored. In Tim Ferriss’ book, ‘The 4-Hour Workweek‘ (really!), he suggests that you have a to-do list that is […]

Continue Reading

Bad Customer Service – Where Does the Fault Lie?

March 23, 2009 | By | Add a Comment

I’m going to be all contentious here – are you ready? Bad customer service is almost never the fault of the person who gives it. Period. When we are at the blunt end of bad service as a customer, we immediately feel that it’s the one facing us (or in an increasingly virtual world, on […]

Continue Reading

The Power of a Group

March 22, 2009 | By | Add a Comment

You are the leader of your team, your department or your organisation. You are the owner and amongst you all, no one can do the job; run the place, like you do. We all know that and have been there. It’s tough because someone has to do it. In fact it’s a struggle and because […]

Continue Reading

Feedback is a Gift

March 21, 2009 | By | Add a Comment

Feedback is a gift – when done properly. The very word strikes fear into the hearts of millions of workers every day, because the only time they get feedback is when it is delivered by a manager who wants to criticise – yet put a bit of positive spin on it. Ever been there? I […]

Continue Reading