It’s Not What You Say, It’s The Way That You Say It
“OK, so what’s happened? … Well, yes you can do it that way. And let me show you a way that sometimes works well for us too”
“You did what - that’s crazy. Why didn’t you do it the way you were told? Don’t you ever listen to what I say?”
Two approaches - pretty clearly eh?
If you were on the receiving end of these two acknowledgements of when something seems to have gone wrong, how would you feel about the relationship you have with your boss/manager etc? Continue Reading »
