Archive for May, 2010

Looking for What’s Valuable

May 25, 2010 | By | Add a Comment

“We have to see past the thorns to enjoy the beauty of the rose” Martin Haworth Share this:

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One Step Change Works Best

May 24, 2010 | By | Add a Comment

“When making significant change, it’s best to go the whole way once, rather than half-way twice.” Martin Haworth Share this:

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Feedback – The Most Golden of Rules

May 23, 2010 | By

It’s funny how theory comes back to get you in the end. After so many years of reminding those in positions of authority that there are some vital rules for feedback, it takes just one occasion to show the real value of the advice. It was a sunny morning in my local chain coffee-shop. The […]

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Just Do It – Make that Decision!

May 21, 2010 | By

“Generally, there aren’t any decisions that are 100 per cent right or wrong” . Mikael Blomkvist, The Girl Who Kicked the Hornet’s Nest (Steig Larsson) Share this:

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The Value of Questions

May 18, 2010 | By | Add a Comment

“Every question makes a difference, in at least some small way” Martin Haworth Share this:

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Just Ask Your People – Easy As That

May 16, 2010 | By

‘What’s going on, my team just don’t seem motivated to do their work’ The conversation was with Jim, one of my newer supervisors. There had been a few hints that there were problems and today, it finally came to a head. ‘Why do you think that is?’ was the best response I could think of […]

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Ladder and Wall

May 10, 2010 | By | Add a Comment

In today’s modern world, business is all about working hard and maximizing outcomes. Making the results the focus – almost come what may. When we work hard and the results come, it generally fills us with a sense of satisfaction and even pride as we climb the ladder towards success. This gets even better when […]

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Risk Taking – or Not

May 8, 2010 | By | Add a Comment

“What kind of man can live where there is no daring? I don’t believe in taking foolish chances. But nothing can ever be accomplished by taking no chance at all” . Charles Lindbergh Share this:

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Silence, The Best Questioner

May 2, 2010 | By | Add a Comment

“He found that often silence was the best way to get people to talk and reveal themselves.” . Harry Bosch – ‘Trunk Music’,  Michael Connolly Share this:

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Profitable Growth the John Lewis Way

May 1, 2010 | By | Add a Comment

Shopping at John lewis has always been a bit of a flashback to the past, however upmarket their newest stores. In a step back in time to the days where customer service really meant that there were people looking out to help you, the experience can be surreal when you try to shop there. Employees […]

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