“The worse the news, the more effort should go into communicating it”
Andrew Grove, CEO, Intel Corporation
It’s just the thing to do, hide in your office when there’s bad news out there – NOT!
When there is difficult communication to be given out there in your business, your place is out there, hunting around for ways to help people out and keep in touch.
In their thinking; in their emotions; in their information seeking; in their pain and worry.
To get the very best results when news is bad – like layoffs, short hours, takeovers etc. – make yourself (and your management team too) available, open and willing to listen.
That’s what your people will be desperate for right now and you can make the difference to them.
And, amazingly, that will make all the difference to the outcome of this challenging time.
Even when the going is tough, you can make the difference, not only to the issue in hand, but also to every one of your people that you help.