Leadership and Management Coaching, with a Difference

Coach Me Right Now – Coaching for Everyone, 24/7!

November 12, 2013 | By | Add a Comment

We are delighted to introduce a brand new concept in coaching. A concept that is inexpensive, delivers huge benefits for users and is available online, 24/7 anywhere around the world! Coach Me Right Now comes from a thought; an idea; that the coaching format that has come to be is much more expensive than many […]

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25 Capabilities for Exceptional Customer Service [infographic]

August 2, 2013 | By | Add a Comment

Great visual info on customer service from Customer Service Hero. Go on, pin it up on your wall (and use it, of course!). Share this:

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All About Customer Service – Great Video

August 1, 2013 | By | Add a Comment

The simplicity and focus of great customer service – and how to do it, captured immaculately by the very nice people at StartUpCX… Share this:

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9 Steps to The Best Leadership Styles

July 31, 2013 | By | Add a Comment

Leadership is all about people. As a leader, who you are and how you manage your own behaviors will dictate the leadership outcomes you will achieve. By managing your leadership style effectively, you will succeed in making the most of the people around you. Whether you are a leader who tens to be a dictator; […]

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Time to Treat

June 15, 2013 | By | Add a Comment

All of the best managers need to have an alliance with their employees. They need to form more than a partnership relationship with them to ensure that they are comfortable with each other. Once in a while, it’s great to be able to show how much you value this relationship in real terms. You can’t […]

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Management Basics – Active Listening

June 12, 2013 | By | Add a Comment

When you take the time to listen – really listen and show that you listen – your people feel heard. In a world when this has become a rarity rather than the norm, your people will see you as something special and will be much more inclined to stay – and do more for you […]

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Family Business – The Value of Outside Help

May 27, 2013 | By | Add a Comment

By its very nature, a family business will often be very self-sufficient and able to look inwards for solutions to challenges.¬†And, there is a strong argument to bring in other skills and expertise from outside to give a broader perspective… Many family businesses pride themselves on being effective with family members alone. They capture the […]

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Family Business – Preparing to Step Back

May 20, 2013 | By | Add a Comment

For anyone who has created their family business, deciding on the time to do less and leave it to others can be a daunting prospect. Yet there are some simple ways to ensure that stepping back is less painful than at first it might appear. After the years of eating, breathing and (sometimes) sleeping the […]

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7 Tips For Improving Communication in the Workplace

May 17, 2013 | By | Add a Comment

Good managers understand the benefits of effective communication with their employees. They appreciate that it is not simply the benefits of passing on information that adds value, but the rapport that is built when people feel fully involved. To ensure that communication is effective, there are some simple actions a manager can take, the benefits […]

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Family Business – New Blood for the Future

May 13, 2013 | By | Add a Comment

When starting a family business, the last thing on the mind of the owner will probably be what will enable them to retire and sit back. Yet by taking action early on, enjoying the fruits of the labours that built the family business will be all the easier. Planning for the future is so often […]

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