Leadership and Management Coaching, with a Difference

Positive Talk – By Dan Rockwell

February 17, 2010 | By | Add a Comment

See the bad say the good There is a school of leadership that believes you don’t thank people for what they are paid to do.  After all, they are being paid. Here’s the problem with that approach. “It takes about 4 positive statements to balance 1 negative statement” Read more at Dan Rockwell’s Leadership Freak […]

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Win-Win Management – Finding Small Gains To Start

February 17, 2010 | By | Add a Comment

As we set out to build relationships with our people, it’s vital that there is every opportunity to make progress. And sometimes, you can be in the driving seat to make that happen… Managers need the support of their people to build teams that will have positive impacts on the running of the business – […]

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Customer Service Excellence – Cultivating Your Raving Fans

February 17, 2010 | By

Customers are an asset. Yet how many managers have the insights to make much more of these people that simply completing today’s transaction. They are much more valuable than that. It’s easy to appreciate the challenges that providing great customer service can pose. You see it’s not simply a case of giving them what they […]

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Perception is the Difference

February 15, 2010 | By | 2 Comments

The iris reader in passport control was out of order at Heathrow Terminal One this weekend. When I remarked on it to an official there (with care, as I had been delayed long enough), he smiled and said, ‘Well, it’s usually working 99% of the time’. Since I’d only recently joined this scheme, designed to […]

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Refining Employee Relationships – Getting To The Bottom Line

February 15, 2010 | By

When we are managers, supervisors and leaders, we build workplace relationships – and we do it for a reason. We want to achieve successes and we need to do this through our people. This really is the bottom line for the interactions we take our part in. The purpose of relationship building in the workplace […]

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Management Win-Wins – Challenging Personal Perceptions

February 14, 2010 | By

One of the biggest challenges for managers, is how they are able to shift their very personal view of their people. Once that’s in hand, they then need to sway and influence the way their people see the world differently too, without intimidating or imposing on them… We all take a position in the way […]

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Using Visioning Activities to Lead to Future Success

February 14, 2010 | By

It’s easy to get bogged down in the nitty-gritty of your existence as a manager from day to day. Surviving even in the short-term can become a challenge – and that’s on a good day! But what about making it better into the future? What can you see? The future is the way forward. Good […]

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Reaping The Value of More Than Satisfied Employees

February 12, 2010 | By

Many organizations strive to have satisfied employees – they even create surveys to ensure that their people are feeling OK at work. Today, in the business environments we now have around us, that’s simply not good enough. Having employees who are satisfied with working with you is a good thing. In fact, when you see […]

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Workplace Relationships – What Does Responsibility Mean?

February 12, 2010 | By

Managers and employees have shared responsibilities for ensuring that they have a relationship between them that is strong. Let’s get clear about what this actually means in practice. In the workplace, everyone interacts with each other. This is how society organizes itself and communicates together at work. These relationships are valuable for the opportunities they […]

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Employee Relationships – What is Responsibility?

February 11, 2010 | By

Responsibility is fast becoming a lost art in the business worlds in which we exist today. When managers take responsibility for creating valuable relationships with their people, there are many opportunities to be had. But what is responsibility? Whilst relationships between individuals requires attention on both sides, with managers and employees there is a drive […]

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