Leadership and Management Coaching, with a Difference

Ricardo Semler on Management

May 14, 2009 | By | Add a Comment

Click this link for one of the most amazing characters in management today! Ricardo Semler’s amazing management philosophy! Share this:

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It’s a Good Question – Identifying Time Wasters

May 14, 2009 | By | Add a Comment

It’s a simple question, but with an easy answer. And one which you really must get to the bottom of when time is tight. It’s time to ask the question! What value is created when I spend time on this activity? And, how do I assess that? If your challenge is to make £100 an […]

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Standing Still

May 8, 2009 | By | Add a Comment

It’s a busy world. We all work in hectic environments, attempting to keep up, ahead of the wave. Yet sometimes it’s worth spending time doing very little at all. For many years, the concept of MBWA – Managing By Walking About – proved very successful and still is. Woe betide any manager who isn’t inquisitive […]

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Accepting Help is OK!

May 7, 2009 | By | Add a Comment

Shopping in a store recently, I found that I had some change in my pocket – just enough to make it easier for the assistant to give me a note back, rather than a load of coins. So I offered it, so that could happen. Instead, she said, ‘No, that’s fine I have plenty of […]

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Using Resources Wisely

May 7, 2009 | By | Add a Comment

What resources? People, goodwill, reputation, location. USP, and more… You have many resources at your disposal, whatever your business activity. Probably many more than you realize right now. So, first up is to make sure that you understand what they are. Resources are costly, so it’s vital to ensure that where you do have costs, […]

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Absence Management – The Easy Way

May 6, 2009 | By | Add a Comment

Absence, unsurprisingly, figures large in the bottom line considerations of most businesses and organisations. Often there are two key ways to solve the problem, the ‘carrot and stick’. That is, to offer incentives to come to work more regularly (!) and the alternative is to ‘beat up’ your people to scare them into popping in […]

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Cheating is Good!

May 5, 2009 | By | Add a Comment

Hey, how about this. Cheating on the job is good! No, no, no – not if you cheat to anyone’s disadvantage or harm or illegal sort of stuff. But if you beat the system to, for example:- Make a customers day Make something really effective Build a business relationship Surprise someone positively Make life easier […]

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The Path of Least Resistance

May 4, 2009 | By | Add a Comment

Sheep! If you look across a windswept hillside, you will see criss-crossing it the tracks of sheep. The tracks meander, avoiding the most difficult ways, because the sheep have an inbuilt, inherent mechanism for making their way the easiest. Management can be this way too. Whilst we may draw negative connotations from linking ourselves to […]

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When Customer Relationships Get in the Way

May 3, 2009 | By | Add a Comment

It was written on a sheet of paper. Clear, thick black pen on crisp white paper. It was positioned full square in the glass door – the only one that opened of the two doors available), at the entry to the shop. “We do NOT provide change for parking” Clearly the provision of change was […]

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Transparently Clear

May 2, 2009 | By | Add a Comment

When you are in management, much of the time, you know, it’s an OK job. In fact, despite the pressure, it’s nothing like as challenging as compared with doing a day-in/day-out job at the sharp end. This came to me once when I became an employee rather than a boss. In fact I was an […]

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