Category: Customer Service

What Do Your Customers Want?

April 23, 2009 | By | Add a Comment

Getting inside the head of your customers is a recipe for success. And it takes some thought and actions on your part to ensure that you get the most from these folk, one of your most valuable assets. Sometimes, you almost have to ‘be’ them, to find out more. Try taking the role on of […]

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Make Your Day – Say Thanks!

April 10, 2009 | By | Add a Comment

Receiving goods and services from suppliers, whatever shape or form they are, still means some human interaction, most of the time. Yet we are becoming much more demanding as customers. We demand more from those who provide to us and because we are frequently in roles which deliver goods and services ourselves, we are on […]

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Computer Maintenance

April 1, 2009 | By | Add a Comment

You know that you’re supposed to clean the outside of your computer screen. Well apparently you’re supposed to clean the inside too, so that you are fully protected against viruses. Not many people know about this or know how to do it. ┬áSo click here and your screen will be nice and clean. Thanks Nicola […]

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Dealing with Difficult People 1

March 31, 2009 | By | Add a Comment

The most important thing about dealing with difficult people is always to try to build a relationship with them as quickly as you can. By preparing yourself for a good interaction with people and by creating great relationships with them as early as possible, it is often easy to resolve problems quickly. When working with […]

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Don Tapscott on Organizational Nakedness

March 29, 2009 | By | Add a Comment

Corporates need to change in an online world which is much more open – and then will they? Is the place you work really transparent and if not, how can you help it to be? Checkout Don Tapscott’s fascinating clip on how nakedness is coming to organizations. This has relevance for everyone… Share this:

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Bad Customer Service – Where Does the Fault Lie?

March 23, 2009 | By | Add a Comment

I’m going to be all contentious here – are you ready? Bad customer service is almost never the fault of the person who gives it. Period. When we are at the blunt end of bad service as a customer, we immediately feel that it’s the one facing us (or in an increasingly virtual world, on […]

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I Changed My Sandwich Shop

March 11, 2009 | By | 1 Comment

I have a Subway just up the road. I kinda like Subway, though when you have the ‘Sub of the Day’ each week, you sure know when it’s Monday. Still it was a nice walk and a nice Sub, so I did it – till my tipping point, I guess. I guess that came from […]

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Going The Extra Mile of Customer Service

March 1, 2009 | By

Day after day, service organizations bang on about their focus on their highest standards of customer service. About how their customers are the life-blood of their business, in whatever field it is. You know, they might be right – treating customers like royalty can be a critical factor in the fight for success and, right […]

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