Category: Leadership and Management

Risk…or Not. That is the Question

March 5, 2009 | By | Add a Comment

Life is about risk. We all take them every single day of our lives. When we cross the road, it’s a risk. As we eat our sandwich at lunchtime, there’s a risk. We can’t function without taking some risks in our lives. In business, we need to take some risks to grow. Allowing others in […]

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Keeping Promises

March 4, 2009 | By

There are many components of relationship building. Trust is at the very core of building relationships in an organization or team and is vital if you want to get your people on your side when tough times arise. It’s always been a pet peeve of mine when someone I have worked with hasn’t followed through […]

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Go On – Encourage Someone Today

March 2, 2009 | By

Many people need a bit of help to make the most of themselves – heck, I reckon everyone does! So, as one of a series of tiny activities that anyone can make (and if you are a manager, there’s even more incentive), I’d like to suggest that you take a moment to support someone’s growth […]

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Going The Extra Mile of Customer Service

March 1, 2009 | By

Day after day, service organizations bang on about their focus on their highest standards of customer service. About how their customers are the life-blood of their business, in whatever field it is. You know, they might be right – treating customers like royalty can be a critical factor in the fight for success and, right […]

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