Hey, how about this.
Cheating on the job is good!
No, no, no – not if you cheat to anyone’s disadvantage or harm or illegal sort of stuff. But if you beat the system to, for example:-
- Make a customers day
- Make something really effective
- Build a business relationship
- Surprise someone positively
- Make life easier
- Bend a rule even!
See it as another way to be pro-active and creative around the business you are in – it’s not just OK, it’s positively fabulous!
You see, organisational systems are not meant to help those most important in a business – the customers or clients.
They are usually to protect profits for shareholders.
Unless this is worked in perfectly – and it rarely is – systems tend to get in the way of great customer service, especially the most vital one of all, building relationships with them.
In fact, beating an internal system and sharing that with your customer is a wonderful partnership (so don’t forget to tell them what you’re doing!)
If you are a manager, cheating the system; bending the rules; or simply doing a favour for one of your own employees is a brilliant way to partner better.
After all, are your own people not another example of a most important customer – the internal one?
I’m not, as I said at the beginning imploring you to breach laid down rules, just tweak’ them a bit – to everyone’s advantage!
So, today, go for it – where can you ‘cheat’ in your work a bit today, and make a real effective and relationship-building difference – to all your clients or customers – including your very own?