Creating Employee Confidence – The Fascinating Benefits of Summarizing

January 7, 2010 | By | Add a Comment

There are many tactics that help develop the capabilities of your people. One that is always vital is when you build confidence – always a challenge for employees embarking on a development path. Yet there’s a tactic that’s very valuable…

Listening hard to one of your team and reflecting on what they have said is a simple skill to0 adopt when you need to help them feel that they are valued.

By reflecting back in a summary of what you’ve heard them say, you really will make a difference.

Apart from building an understanding that within people management skills as a whole, the way you hold conversations can be maneouvered to your advantage, let’s take a look at the key value you can gain here.

Summarizing as a tactic…

•    Shows you heard – that you listened closely enough, to sort out what they said and condense it into a coherent understanding. This sort of close attention to them makes them feel that you were interested enough to have heard and this, apart from building rapport…

•    Shows you value what they said – it was interesting; they are interesting and that you think they are a valuable human being. Believe it or not, but many people just don’t have that sense of themselves, for all sorts of reasons. You are different, you value them – and they like that, so it…

•    Opens the conversation to more – by summarizing, you show them that you engaged with them fully. It’s about helping them see that you are interested enough to hear more. With that encouragement, they find the confidence to keep going and then, of course, this starts to…

•    Stimulates their thinking – this ‘Time to Think’ is hugely valuable for creative thinking; development of ideas; analysis of pitfalls and more. The act of summarizing gets them to listen to what you have taken from what they have said and encourages them to challenge your perception, for right or wrong. That is, your interpretation might be different from what they meant and they start to consider that, not forgetting that what you are doing…

•    Builds the relationship – by showing you value them and are prepared to take the time to hear their input; their side of the equation; their hopes, fears, concerns about the issues. They recognize that you are an asset to them, which makes another difference as it…

•    Builds their confidence – because what they have said makes a difference; they have a value. When this happens, people really do want to do more and more. Your summary will show them that you notice that they can contribute and that you will ask them for more. When they find this, their confidence will soar. Confidence which is, always, one of the biggest drivers to developing themselves.

By taking a little time to manage yourself, as you engage in conversation with your people as individuals, you will emerge with very constructive possibilities, as they grow in confidence before your very eyes, because having the ‘boss’ show a real interest in hugely motivational.

It just needs your focus and attention to summarize as you go!

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Filed in: Employee Development, Leadership and Management, Personal Development | Tags: , , , , ,

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