When we hear those dreaded words ‘Would you like some feedback?’, it can drive fear through our hearts. Yet there are definite benefits to gain, once it’s a tactic that everyone gets used to…
Through learning how well we do and where we can get better, in a culture that is supportive and encouraging, the truth is, everyone wins.
All will get valuable returns when they are open enough to accept feedback that is regular, constructive and helps people grow through their learning and appreciation of what they do and how they do it.
On the one hand, by learning that they deliver good performance for significant proportions of the time they work, most people will start to recognize and appreciate the contribution they bring to their role.
This builds their confidence that they are valued as a team member. With greater confidence, people do more; they try more out; they take new risks and they stretch themselves; they share their skills; they prepare themselves for new roles; for bigger career steps.
Confidence and self-awareness are the building blocks of rounded, capable employees, most of whom have much potential hidden just under the surface.
On the other hand, by becoming aware of those areas where even just slightly changing behaviors and actions will make an even more valuable contribution, people get better at their job.
The driver for this is an innate desire by human beings to get things right and see the appreciation of those who measure their performance.
Some people are much more driven in this than others. To an extent, everyone wants to do their job well and be seen as someone who contributes fully and consistently.
Learning in a non-threatening way is the best route to developmental success for everyone. For you; for me; for your boss; for a small child. We all want to get better without feeling too bad about the bits we might have gotten not quite right in the past.
There are others who benefit from feedback, in the bigger picture:-
• Managers benefit as individuals deliver more closely to the requirements of the business and as they grow into new capabilities for the future
• Businesses benefit from the gradually improving performance of everyone
• Stakeholders benefit too. Like customers who get better service. Stockholders who have better returns on their investment. Suppliers who have more informed dealings with your people. Families who have members who are more valued at work and share some of that in their behaviors at home.
Feedback drives improved performance and when we, as managers, take the time to make it a positive activity, our people will grow beyond their and our, wildest dreams.