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Go On – Encourage Someone Today

March 2, 2009 | By

Many people need a bit of help to make the most of themselves – heck, I reckon everyone does! So, as one of a series of tiny activities that anyone can make (and if you are a manager, there’s even more incentive), I’d like to suggest that you take a moment to support someone’s growth […]

Going The Extra Mile of Customer Service

March 1, 2009 | By

Day after day, service organizations bang on about their focus on their highest standards of customer service. About how their customers are the life-blood of their business, in whatever field it is. You know, they might be right – treating customers like royalty can be a critical factor in the fight for success and, right […]

Team Building – Inherit or Create?

December 22, 2008 | By

Is it easier to have a bunch of people that are brand new to a team, or one that you mould from those you inherit? In my business life I only had the latter. An existing group of employees, in each business who I had to work with, from each new day one. Never a […]