Tag: Employee Development

All About Customer Service – Great Video

August 1, 2013 | By | Add a Comment

The simplicity and focus of great customer service – and how to do it, captured immaculately by the very nice people at StartUpCX… Share this:

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Make Silence Your Answer

January 10, 2012 | By | Add a Comment

As we work with our people, they see us as leaders who know everything. After all, we wouldn’t be here if we didn’t have the skills and knowledge to have the answers, now would we? And when we are asked for our solutions, it’s all too easy to give them. For speed; for knowing the […]

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Delegation – To Whom? When?

February 15, 2011 | By | Add a Comment

In a recent interview, Ron Dennis of the McLaren Formula 1 team said, “I’m the executive chairman, but if I delegate a role, I’ll step away & let that person get on with it”. When we lead and manage teams, we cannot stand alone and do it all by ourselves on our own. Our role […]

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The Purpose of Team

February 10, 2011 | By | Add a Comment

‘No man is an island’, or so said John Donne back in the early 17th century. Never more relevant than today. Never more relevant than in the field of business, a team is the vital component to deliver success. Whilst there is a value in quality management – or we would not need managers at […]

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Leadership Lessons Out of ‘The West Wing’

December 6, 2010 | By | Add a Comment

Many of you will remember that I’m steadily working my way through the 7 seasons of ‘The West Wing’ boxed set. And so far, it’s not difficult to appreciate why so many Americans (and others) would readily take Jed Bartlett as their President. There are many aspects of Bartlett that are agreeable and none more […]

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Valuing the The Curiosity of Employees

December 4, 2010 | By | Add a Comment

How do children learn? It is, after all, something we all have to do – and the formative years of kids are fascinating to observe. Children learn be experiencing new things. By having the freedom – whilst being protected by their carers as much as possible from harm – to explore anything and everything in […]

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3 Tips for Dealing with Difficult People

July 22, 2010 | By | 2 Comments

Difficult people are challenging for anyone. When you manage employees, this can be one of the biggest issues you have to overcome. Yet it is so critical that you do. After all, even the best online MBA can’t always prepare a manager for working out problems with difficult employees. Managing individuals in a team is […]

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Slowing Down Does the Trick

April 25, 2010 | By | Add a Comment

Sometimes as managers, we need help. And that help can come from the most unlikely of sources – just taking in nature even…

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The Recipe for Management Success

April 18, 2010 | By | Add a Comment

Sometimes it’s good to find out other perspectives. So often it’s easier to sit with ourselves and believe our management capabilities are adequate enough. Maybe it’s time to wake-up… As managers, we all want to run teams that bring success to whatever our enterprise is. The component members of those teams will often decide what […]

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Three Management Benefits Of Developing Employees

April 10, 2010 | By | Add a Comment

One of the biggest reasons managers fail to achieve their best results is because they fail to make the move from ‘doing’ to ‘managing’. It seems much easier to work even harder and make sure the job is done right because it’s you doing it. This is not a solution that is sustainable. Many managers […]

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