Tag: listening skills

Make Silence Your Answer

January 10, 2012 | By | Add a Comment

As we work with our people, they see us as leaders who know everything. After all, we wouldn’t be here if we didn’t have the skills and knowledge to have the answers, now would we? And when we are asked for our solutions, it’s all too easy to give them. For speed; for knowing the […]

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10 Things for Managers To Do With a Spare Hour

December 20, 2010 | By | Add a Comment

There are those times when you’ve got your management act together when you reach those ‘One Minute Manager’ (Ken Blanchard) moments. In the first book of the series (there are lots of great follow-ups), our star manager ensures that he’s able to spend a fair bit of time gazing out of the window because all […]

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Leadership Lessons Out of ‘The West Wing’

December 6, 2010 | By | Add a Comment

Many of you will remember that I’m steadily working my way through the 7 seasons of ‘The West Wing’ boxed set. And so far, it’s not difficult to appreciate why so many Americans (and others) would readily take Jed Bartlett as their President. There are many aspects of Bartlett that are agreeable and none more […]

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Listening – The Manager’s Vital Ingredient In Employee Development

February 9, 2010 | By

There are many tactics managers adopt when they are interacting with their teams. On a one-to-one basis, nothing is more important than the capacity to take the time to listen effectively… Getting to know your people well is one of the most important activities for anyone in a management or supervisory position. Armed with good […]

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Words You Hear – Open to Interpretation

January 17, 2010 | By

Communication is the essence of great management. Taking the time to spend time talking and most importantly listening to your people will always be the basis of the relationships we build. Yet how we interpret what we hear can be less than correct. We cannot always assume that the words we hear mean what we […]

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