It starts with the best will in the world.
One of your team comes up with a problem and you tell them the way to solve it.
‘Report it to Jeff and he’ll fix it for you’, you say.
So the problem comes up and they tell Jeff who gives them short shrift because he’s busy and knows nothing about it.
You see, the idea was good, you knew what the solution was and you were busy, so you told them what to do.
But you forgot to tell Jeff that you’d told them to tell him.
And that morning Jeff is under some pressure and someone comes along and tells him there’s something else to do, but he doesn’t need that, that busy morning.
As managers we are the cornerstone for the issues our people face. they see us as fixers and we are.
That said, we have then got a responsibility to follow through, by telling Jeff what we have committed him to.
Or Jeff is missed out of the loop and fails to be helpful.
The solution the manager finds becomes another issue, between key people in the team and causes more confusion, frustration and annoyance.
Time to make sure that the circle is closed off and everyone is included in the loop.
Then you become part of the solution and not the instigator of the next problem.